Eighty-eight percent of organizations now use AI, yet only 5-6% generate measurable value at scale. The era of experimentation is over, and Boards expect Chief Information Officers to deliver AI value and demonstrate business impact.
In CXOTalk episode 909, we explore the critical gap between AI investment and AI results:
- Why organizations remain stuck in pilot mode
- The hidden cost of shadow AI initiatives that bypass IT
- What separates the small number of CIOs delivering real returns from the majority still searching for ROI
- The rise of agentic AI and whether organizations are prepared for autonomous systems
This is the year AI accountability gets real. Join this live conversation and learn how CIOs are closing the gap between AI promise and AI value.
Key Points
The AI Value Crisis Starts with Business Ignorance, Not Technology Failure
88% of companies use AI, yet fewer than 6% extract measurable value. The root cause is not technology. Many CIOs lack the intimate, ground-level understanding of their business operations needed to identify where AI will deliver meaningful outcomes.
Define Value Before You Deploy Anything
Too many AI conversations focus on cost, tools, and features rather than outcomes. Organizations need a product management function within IT that owns roadmaps and aligns every AI initiative with business outcomes that the entire leadership team agrees on.
Build Governance into Culture from Day One
Bolting governance onto AI projects after the fact guarantees failure. Winning organizations establish cross-functional AI councils from the outset and replace thick policy books with a short list of non-negotiables and clear decision-making principles.
Episode Participants
Tim Crawford is ranked as one of the Top 100 Most Influential Chief Information Technology Officers (#4), Top 100 Most Social CIOs (#7), Top 20 People Most Retweeted by IT Leaders (#5) and Top 100 Cloud Experts and Influencers. Tim is a strategic CIO & advisor that works with large global enterprise organizations across a number of industries including financial services, healthcare, major airlines and high-tech. Tim’s work differentiates and catapults organizations in transformative ways through the use of technology as a strategic lever.
Isaac Sacolick is the president and founder of StarCIO, a technology leadership company that guides organizations in developing digital transformation core competencies through its center of excellence, workshops, and coaching programs. A lifelong technologist, Isaac has served in startup CTO and transformational CIO roles. He founded StarCIO with the belief that agile ways of working, product management, and data-driven practices can empower diverse teams to drive digital transformation.
Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep business transformation, innovation, and leadership expertise. He has presented at industry events worldwide and written extensively on the reasons for IT failures. His work has been referenced in the media over 1,000 times and in more than 50 books and journal articles; his commentary on technology trends and business strategy reaches a global audience.
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